PRIVACY POLICY
Iron Culture Gym
Panchsheel Greens 2 · Greater Noida West · Uttar Pradesh
Effective: 8 September 2026
Last updated: 8 September 2026
IN SHORT
– We collect your name, phone number and enquiry details so we can call you back about membership. Email and address are optional.
– We do not sell or rent your information to anyone.
– If you never join, we will delete your enquiry after 12 months.
– You can stop our messages any time – reply STOP on WhatsApp, or just tell our staff at the gym.
– Any complaint about your data goes to ironculturefitnesss@gmail.com, and we respond.
1. ABOUT THIS POLICY
Iron Culture Gym we respect your privacy. This policy explains what personal information we collect, why we collect it, how we use it, how long we keep it, and the choices and rights available to you.
This is a standalone privacy notice. It is separate from our membership terms and conditions.
It applies to information we receive through:
– Facebook and Instagram advertisements;
– Meta Instant Forms (lead forms);
– Our website and landing pages;
– WhatsApp, telephone, SMS and email;
– Gym visits, trial bookings and membership enquiries; and
– Events, offers and promotional campaigns.
We handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
2. WHO IS RESPONSIBLE FOR YOUR DATA
Iron Culture Gym is the Data Fiduciary responsible for the personal data described in this policy. We operate as a sole proprietorship.
Business: Iron Culture Gym
Address: Panchsheel Greens 2, Greater Noida West, Ghaziabad, Uttar Pradesh – 201309 (near SKS World School)
Email: ironculturefitnesss@gmail.com
Phone / WhatsApp: +91 92174 73733
Instagram: @iron_culture_gym_gr.noida
3. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
– Name, age group and gender;
– Mobile number, WhatsApp number and email address;
– City, locality, address or PIN code;
– Fitness goals and training interests;
– Preferred membership plan, workout time or trial date;
– Answers submitted through our forms;
– Records of enquiries, appointments and follow-ups;
– Membership, billing and payment-status information; and
– Basic technical information such as device type, IP address, ad clicks, page activity and campaign source.
We do not store complete cards, bank-account or UPI credentials. Payments are handled by authorised payment providers under their own privacy policies.
4. HEALTH AND FITNESS INFORMATION
Your health is relevant to training you safely. When you join, or when you begin a new programme, our staff or trainers may ask you verbally about matters such as existing injuries, recent surgery, blood pressure, diabetes, pregnancy, or any medical advice you have been given.
You are not required to answer. If you choose not to share this information, we may not be able to recommend or supervise certain exercises.
These discussions are verbal and informal. We do not maintain written medical records, and we do not enter health information into our lead forms, customer database or marketing systems.
Please note: do not submit medical records, prescriptions or diagnoses through a Meta lead form, WhatsApp or email. If we ever need such information in writing, we will ask for it separately and explain why.
If our practice changes and we begin recording health information in writing, we will update this policy and obtain your consent before doing so.
5. HOW WE USE YOUR INFORMATION
We may use your information to:
– Respond to your enquiry;
– Explain our memberships, facilities, classes and offers;
– Recommend a suitable programme based on your stated interests;
– Book a gym visit, consultation, assessment or trial session;
– Contact you through call, WhatsApp, SMS or email;
– Manage memberships, payments and customer support;
– Send service reminders and important updates;
– Measure and improve our advertisements and services;
– Prevent fraudulent or duplicate enquiries;
– Maintain necessary business and consent records; and
– Meet legal, accounting, safety or regulatory requirements.
We will not use your information for a completely unrelated purpose without giving you appropriate notice and obtaining fresh consent where required.
6. META AND ADVERTISING TOOLS
When you submit a Meta Instant Form, Facebook or Instagram may pre-fill certain details linked to your Meta account.
We may also use tools such as Meta Pixel, Conversions API, customer-management software and analytics services to measure campaign performance, manage enquiries and show more relevant advertisements.
Meta and other platforms process information under their own terms and privacy policies. You can manage your advertising preferences through your Facebook or Instagram settings.
7. CONSENT AND COMMUNICATION
Where we rely on your consent, that consent is free, specific, informed, unconditional and unambiguous, and is given by a clear affirmative action — such as submitting an enquiry form or ticking a consent box.
When you submit an enquiry, you allow Iron Culture Gym and its authorised team to contact you about that enquiry and related gym services. Submitting a form does not require you to purchase anything.
Withdrawing consent is as easy as giving it. You can withdraw consent or stop promotional communication at any time by:
– Replying STOP on WhatsApp or SMS;
– Using the unsubscribe option, where available;
– Telling any member of our staff at the gym; or
– Emailing or calling us using the details in section 2 or section 12.
We will action your request without asking you to give a reason.
Withdrawing consent does not affect processing already carried out lawfully before the withdrawal. Opting out of promotions will not stop essential messages relating to an existing booking, payment, membership or complaint.
Where we contact you by call or SMS, we follow applicable TRAI regulations on commercial communication, including Do Not Disturb (DND) preferences.
8. WHEN WE SHARE INFORMATION
We do not sell or rent your personal information.
We may share limited information, where necessary, with:
– Authorised employees, managers, trainers and sales representatives;
– Customer-management, cloud, website and IT-service providers;
– WhatsApp, email, SMS and telecommunications providers;
– Meta and other advertising or analytics platforms;
– Banks, payment gateways and accounting providers;
– Legal advisers, auditors and insurers; or
– Government or law-enforcement authorities when legally required.
Some technology providers may process information outside India. Where applicable, we follow Indian legal requirements relating to cross-border data processing.
9. HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as it is reasonably needed. As a general practice:
– An unconverted enquiry may be retained for up to 12 months after the last meaningful interaction;
– Information may be deleted earlier when consent is withdrawn and no legal reason for retention remains; and
– Membership, billing, complaint or transaction records may be retained for the period required by law or for resolving disputes.
After the applicable period, information is securely deleted or anonymised.
10. SECURITY
We use reasonable safeguards such as restricted access, password-protected systems, controlled database access and staff confidentiality practices.
No electronic system is completely risk-free, but we take reasonable steps to prevent unauthorised access, loss, misuse or disclosure of personal information.
If a personal data breach occurs, we will notify affected individuals and the Data Protection Board of India in the manner and within the timelines required under the Digital Personal Data Protection Act, 2023 and the Rules made under it.
11. YOUR RIGHTS
Subject to applicable law, you may ask us to:
– Provide a summary of your personal data being processed;
– Provide a summary of the processing activities we undertake;
– Correct or update inaccurate information;
– Complete incomplete information;
– Delete information that is no longer required;
– Withdraw your consent;
– Stop promotional communication; or
– Address a privacy-related complaint.
Right to nominate. You may nominate another individual to exercise these rights on your behalf in the event of your death or incapacity. To register a nomination, contact us using the details in section 12.
We may verify your identity before completing a request. Certain information may be retained where required by law, an existing transaction, fraud prevention or a legal claim.
12. GRIEVANCE REDRESSAL
If you have a question, request or complaint relating to your personal data, please contact:
Grievance Officer: The Proprietor, Iron Culture Gym
Email: ironculturefitnesss@gmail.com
Phone / WhatsApp: +91 92174 73733
Address: Panchsheel Greens 2, Greater Noida West, Ghaziabad, Uttar Pradesh – 201309
Subject line: Privacy Request
We aim to acknowledge your request within 7 working days and to resolve it as quickly as possible, and in any case within the period required under the Digital Personal Data Protection Rules, 2025.
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.
13. CHILDREN
Our Meta lead forms and memberships are intended for persons aged 18 or above.
Anyone under 18 should not independently submit personal information. Where a person under 18 wishes to use our services, we require the involvement and verifiable consent of a parent or lawful guardian.
We do not knowingly process a child’s personal data in a way likely to cause harm, and we do not use children’s personal data for tracking, behavioural monitoring or targeted advertising.
14. AVAILABILITY OF THIS NOTICE
This notice is published in English. On request, we will provide the contents of this notice in Hindi, or in any other language specified in the Eighth Schedule to the Constitution of India. Please contact us using the details in section 12.
15. POLICY UPDATES
We may update this policy when our services, technology or legal requirements change. The latest version will always display its updated date at the top of this page.
If a material change affects how your information is used, we will provide appropriate notice and seek fresh consent wherever required.
Iron Culture Gym
Panchsheel Greens 2, Greater Noida West, Ghaziabad, Uttar Pradesh – 201309
ironculturefitnesss@gmail.com · +91 92174 73733